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User Terms of Service 

These Terms of Service ("Agreement") are a legally binding agreement between the user or subscriber of the Service "User" or "you") and Tooliqa Innovations LLP (”Tooliqa”, “we”, “us” or “our”), a US registered company located at #1627, 24A, Trolley Square, Wilmington, Delaware,19806 USA.  

By using and/or accessing the “Website” (https://hq.twinn.pro), the User consents to a legally binding agreement with Tooliqa Innovations LLP, and its subsidiary Tooliqa Inc. (collectively “Tooliqa”), are the owner and administrator of the Website. 

Please read these terms very carefully. By using and accessing this website the User agrees to read, understand and agree to be bound by these User Terms of Service and the Subscription Terms of Service (if applicable) (collectively, the “Terms of Service”).  

Your use of the Website constitutes your consent to the User Terms of Service and Privacy Policy. “Services” mean access to and use of the Website and any services, platforms, or Products available on the Website.  “Product” means Twinn HQ, Twinn Capture, and Twinn Create. 

We are constantly trying to improve our Services, so these Terms may need to change along with the Services.  We reserve the right to change the Terms at any time, but if we do, we will bring it to your attention by placing a notice on the twinn.pro website, by sending you an email, and/or by some other means. 

If you don’t agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services.  If you use the Services in any way after a change to the Terms is effective, that means you agree to all the changes. 

You acknowledge that this Agreement is a contract between you and Tooliqa, even though it is electronic and is not physically signed by you, and it governs your use of the Service. 

Tooliqa shall have no obligation to notify the User in the event of unplanned service downtime. 

  1. Description of Service 

Twinn HQ is a comprehensive business management software designed specifically for interior designers. Our platform offers a range of features to streamline workflows and enhance creativity, including project management, client management, task management, and team collaboration. 

With Twinn HQ, designers can manage projects from start to finish, assign team members, track progress, set milestones, and deadlines. Our client management module helps to maintain strong client relationships and track communication history. Additionally, our task management module allows designers to create, assign and track tasks related to their projects. 

At Twinn HQ, we understand that effective collaboration is key to successful project delivery. That's why our team collaboration module makes it easy for designers to communicate with team members and clients, share files, and collaborate on project tasks in real-time. 

Our services are accessible through our web-based platform and mobile application, which allows users to access project information and updates from anywhere. We are committed to providing reliable and secure services to our users and continuously improving our platform to meet the evolving needs of the interior design industry. 

  1. Acceptable Use 

The User shall at all times use the Services and the Website in accordance with these Terms of Service. 

The User shall ensure that its use of the Services and/or the Website, including the submission of any information, data, images, videos, audio, files, links to external websites, communication between User and with Tooliqa, and all other material of any format (“Submissions”) comply with all applicable laws and legislations. User specifically agrees that User will not: 

  1. Relationship between User & Tooliqa 

Nothing in these Terms of Service is intended to, or shall be deemed to, establish any partnership or joint venture between the User and Tooliqa, appoint either party as the agent of the other, nor authorize either party to make or enter any commitments for or on behalf of the other party. Tooliqa’s obligations shall be limited only to the provision of the Services. Tooliqa is not an agent of User, nor does Tooliqa owe any obligation to the User other than those described in these Terms of Service.  

  1. Warranties 

User hereby warrants that (a) the User has the right and capacity to enter into and be bound by these Terms of Service; and (b) the User shall comply with all applicable laws regarding the User’s use of the Services and the Website; and (c) the User agrees to abide by these Terms of Service, as may be amended by Tooliqa from time to time. 

  1. Disclaimers 

Except as expressly set out herein, to the maximum extent permitted by law, Tooliqa expressly excludes all representations, warranties, obligations and liabilities in connection with the services and the website, including but not limited to the warranties of merchantability, non-infringement of intellectual property, accuracy, completeness, fitness for a particular purpose, and any warranties arising by statute or otherwise in law or from course of dealing, course of performance, or use of trade are hereby excluded and disclaimed. 

  1. Third Party Services 

Twinn may display or provide links or other interaction with third party websites and third-party advertising banners on the Website (“Third Party Websites”). In particular, the Services may also provide the User with the opportunity to connect, import and view output and other information through Third Party Websites and other third-party services such as social networking and property portal sites. Twinn does not make any representation as to the security, content, or operations of any Third Party Website. Use of any such Third Party Websites and services shall be solely at the risk of the User and subject to the terms and conditions of the Third Party Website provider. 

Tooliqa may rely on other third party service providers (such as network provider, data centers, telecommunication providers) to make the Services and the Website available to the User. Whilst Tooliqa takes all reasonable steps available to it to provide Users with the Services, Tooliqa does not and cannot guarantee that such service shall be always fault free or uninterrupted. Tooliqa therefore shall not be liable in any way for any losses User may suffer as a result of delays or failures of the Services and Website due to the action or inaction of Tooliqa’s third party service providers. 

We may provide links to third-party websites. We do not recommend or endorse the content of any third-party website. We are not responsible for the content of linked third-party websites and we do not make any representations or warranties regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such website. You expressly release us from any and all liability arising from your use of any third-party website. 

  1. Intellectual property rights 

Tooliqa and its licensors own all rights in the intellectual property rights relating to the Services and the Website, including but not limited to all software forming part of the Website (“Software”). Those works are protected by copyright laws and treaties around the world. Nothing in this Agreement will serve to transfer from Tooliqa to the User any of the Software or Website, and all right, title and interest in and to the Software and the Website remain exclusively with Tooliqa and/or Tooliqa’s licensors. All rights in and to the Software and the Website not expressly granted to the User are reserved by Tooliqa. 

The User shall not: (i) modify, translate, create or attempt to create derivative copies of or copy the Software or the Website in whole or in part; (ii) reverse engineer, decompile, disassemble or otherwise reduce the object code of the Software or the Website to source code form; (iii) distribute, sub-license, assign, share, timeshare, buy, sell, rent, lease, transmit, grant a security interest in or otherwise transfer the Software or the Website or the User’s right to use the Software or the Website.  

The User agrees to use Website material and any material uploaded by any other user only for purposes related to the Services and/or the Website in accordance with these Terms of Service.  

  1. User Content 

We are not responsible for and do not necessarily hold the opinions expressed by our users, content contributors, and third parties; such opinions and other statements are theirs alone, not opinions of Tooliqa. Content created by users, or third parties is the sole responsibility of such users or third parties and its accuracy and completeness are not endorsed or guaranteed. You acknowledge that by providing you with the ability to view and post content through our Service, Tooliqa is not undertaking any obligation or liability relating to the content. Tooliqa and its affiliates, successors, assigns, employees, agents, directors, officers, and stockholders (i) do not undertake or assume any duty to monitor our site for inappropriate or unlawful content and (ii) assume no responsibility or liability which may arise from the content thereof, including, but not limited to, claims for defamation, libel, slander, infringement, invasion of privacy and publicity rights, obscenity, pornography, profanity, fraud, or misrepresentation. Notwithstanding the foregoing, Tooliqa reserves the right to block or remove communications, postings, or materials at any time in our sole discretion. 

Tooliqa takes no responsibility and assumes no liability for any User Content that you or any other user or third party posts or sends over the Service. Tooliqa assumes no liability for your interactions with other users, or for any user’s action or inaction. You are solely responsible for your User Content and the consequences of posting or publishing it, and you agree that we are only acting as a passive conduit for your online distribution and publication of your User Content. You understand and agree that you may be exposed to User Content that is inaccurate, objectionable, inappropriate for children, or otherwise unsuited to your purpose, and you agree that Tooliqa shall not be liable for any damages you allege to incur as a result of User Content. Tooliqa reserves the right, but has no obligation, to monitor disputes between you and other users. 

  1. Unauthorized Use of Services 

You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service or Tooliqa. You may not reverse engineer object code or reuse source code provided in relation to the Service. This includes any and all TypeScript. The code is Tooliqa's copyright. You shall not transmit any worms or viruses or any code of a destructive or malicious nature. You agree not to modify any code provided in relation to the Service in any manner or form, nor to use modified versions of such code, including (without limitation) for the purpose of obtaining unauthorized access to the Service. You agree not to access the Service by any means other than through the interface that is provided by Tooliqa for use in accessing the Service, and shall not interfere or disrupt the integrity, security, functionality or performance of the Service or its components. All unnatural means or unlawful attempts to access our Service, website, server or database including by means of any automatic tools such as scrapers or bots is prohibited. We may terminate, suspend and/or block your access if we determine that your use or access of our Service violates our terms. Subject to the other restrictions stated herein, you may only use automated tools to access our Service through the Application Program Interfaces (API) that we provide. 

You may not attempt to bypass any functionality or access features on the website directly by using custom http (or other) calls, or attempt to manipulate the Service, or access it in a manner other than in a way in which a reasonable person would consider normal permitted use. 

You should not attempt to take advantage of any feature that a reasonable person would consider an obvious omission or error on the Service and website. 

Tooliqa may issue instructions, rules, guidelines and directions from time to time in respect of its provision of the Service, which shall be complied with by you. 

  1. Registration & Subscription 

You may become a registrant of the Tooliqa’s Service at no cost. As a registrant, you will have the ability to participate in some, but not all, of the features and tools available within the Service. 

In order to access additional features, including the ability to use many of our tools, you must become a subscriber to the Service. 

Tooliqa offers paid monthly subscription plans and annual subscription plans for the use of its Website. These subscriptions are paid upfront monthly or annually depending on user's subscription plan and according to your billing period, with automatic renewals every month or year respectively. The user therefore acknowledges and agrees that there will be recurring payments by the user for the same and that Tooliqa is authorised to charge the same credit card that the user has used for the initial subscription and/or any other payment method used. This will continue until the user cancels their subscription plan with us. Such cancellation must be made by the user before their subscription renews in order to avoid being charged for the following month’s or year’s subscription fee. When the user cancels, the user will still have access to our Service based on your subscription plan until the end of their subscription period. The user may also opt to downgrade their subscription plan at any time. Any downgrade will only take effect after the end of their current subscription period and the provisions in this section will continue to apply to such downgraded subscription plans. 

Depending on the subscription plan the user selects, the user will be entitled to varying number of features and/or different limits. Any additional usage on top of those provided under the respective subscription plans is subject to additional charges as set forth in the pricing page on https://twinn.pro website. We will periodically charge the user for such usage on a pay-as-you-go basis. This will continue for any accrued pay-as-you-go usage even after the cessation of their subscription plan for any reason and any unused portion will expire by the stipulated timeframe without being transferred to any subsequent usage period. In the event that such charges are not paid by the user, Tooliqa shall have the right to remove their access to Tooliqa’s Service or Website at any time and apply the value of user’s remaining subscription plan towards the fulfilment of such charges. 

  1. Grant of Lifetime Licenses 

The definition of a lifetime license is fixed for a maximum period of 15 years from the signing of this agreement. Only certain users are allowed lifetime license access through special provisioning by Tooliqa at their own discretion. Such users may use the SAAS product for their internal business purposes only. They may not use the SAAS product for any illegal or unauthorized purposes, nor may they use the SAAS product in a way that violates any applicable laws or regulations. 

Limitations: The License comes with a limited amount of free monthly credits for use of product modules available on the Website for one user only. Additional limitations on usage other modules may apply at the discretion of Tooliqa for lifetime license. The user agrees to pay extra charges for usage of the Website beyond the limits granted in the lifetime plan. The License comes with a limited amount of technical support from Tooliqa and Tooliqa may provide technical support via email or phone, but this support is not guaranteed and may be subject to additional fees. Any new modules released after the version of product live on the date of signing this agreement might be payable as determined by Tooliqa as per their discretion.  

  1. Indemnification 

User hereby indemnifies Tooliqa for all losses, liabilities, costs and expenses (including but not limited to legal costs) suffered or incurred by Tooliqa which arise directly or indirectly from a breach by the User of the Terms of Service. 

  1. Liability for our Service 

The Service and all information provided therein are on an "as is" and "as available" basis without any warranty. 

Tooliqa does not guarantee or warrant that the Service (including any products or data) will meet your requirements, be secure, timely, accurate, error free, bug free, virus free, uninterrupted, comply with applicable law, or that Tooliqa will correct all errors. 

To the extent permitted by law, Tooliqa expressly disclaims all warranties of any kind, whether express or implied, past or present, statutory or otherwise in law or from a course of dealing or usage of trade, and Tooliqa specifically disclaims all implied warranties, including any express or implied warranties of merchantability, fitness for a particular purpose, title and/or non-infringement.

To the extent permitted by law, Tooliqa will not be responsible for loss of profits or revenues, loss of use of products or services, loss of business opportunity, loss of reputation and/or contract, downtime costs, increased expense of operation, loss of or corruption of data, financial losses, or any direct, indirect, incidental, special, consequential, exemplary or punitive damages, or damages of any kind whatsoever.

To the extent permitted by law, the total liability of Tooliqa, for any claim under these terms, including for any implied warranties, is limited to the amount you paid us to use the service in the 12 months preceding the claim (or, if we choose, to supplying you the service again).

To the extent permitted by law, Tooliqa will not be liable for any loss or damage that is not reasonably foreseeable.

Tooliqa shall not be responsible for any delay in performance or non-performance due to any cause which is beyond the reasonable control of Tooliqa. 

  1. General 

If Tooliqa fails at any time to insist upon strict performance of its obligations under these Terms of Service, or if it fails to exercise any of the rights or remedies to which it is entitled to under these Terms of Service, this will not constitute a waiver of any such rights or remedies and shall not relieve the Customer from compliance with such obligations. No waiver by Tooliqa of any of these Terms of Service shall be effective unless it expressly stated to be a waiver and is communicated to the User in writing. 

All notification and communication to Tooliqa should be sent to the contact details made available to the User on the Website. 

If any portion of these Terms of Service are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent, be severed from the remaining terms, conditions and provisions which shall continue to be valid to the fullest extent permitted by law. 

The User acknowledges that in entering into these Terms, the User has not relied on any representations, undertaking or promise given by or implied from anything said or written whether on the Website, the Internet or in negotiation between the parties except as expressly set out in these Terms of Service. 

Tooliqa reserves the right to modify these Terms of Service at any time, with or without notice to the User. Continued use of the Website and Services indicates User’s consent to the Terms of Service.  

Unless otherwise specified by an external contract, these Terms of Service and any disputes arising out of or related hereto, as to all Users, are governed by the laws of the United States and the state of Delaware, without regard to conflicts of laws rules or the United Nations Convention on the International Sale of Goods. The courts located in the applicable venue will have exclusive jurisdiction to adjudicate any dispute arising out of or relating to the Terms of Service and any related agreements, their formation, interpretation or enforcement.  The User hereby consents and submits to the exclusive jurisdiction of such courts. In any action or proceeding to enforce rights under the Terms of Service, the prevailing party will be entitled to recover its reasonable costs and attorney’s fees. 

Tooliqa reserves the right to take any action that it deems necessary to enforce its rights under these Terms of Service including, without limitation, suspension or termination of User’s use of the Services and/or access to the Website, the commencement of legal proceedings, or disclosure of information to any third party in response to legal process or requests for information. 

  1. Contacting Tooliqa 

Tooliqa may be contacted by email at support@twinn.pro. 

By contacting Tooliqa, you grant Tooliqa a worldwide, non-exclusive perpetual right to any ideas, information, designs, or other material contained in any communication, except when you have obtained a duly authorized prior written agreement. 

You agree not to pass to Tooliqa any commercially sensitive information and data about your own operations. 

You accept that information sent to Tooliqa will not under any circumstance be considered subject to any form of non-disclosure agreement, except when you have obtained a prior written consent from Tooliqa. 

All parties take into consideration that email is not a secure, guaranteed medium of communication. Emails should only be regarded received by Tooliqa if you receive a manually created response. 

All discussions over email are deemed to be of informal nature and should only be taken as binding when a duly authorized written agreement is entered into. 

Any suggestions, mentions or references of any alteration to past, present or future contractual terms by Tooliqa should be taken purely as speculative until such time that you are in possession of a duly authorized written confirmation from Tooliqa. 

  1. About these Terms 

We may modify these terms or any additional terms that apply to the Service, for example, reflect changes to the law or changes to our Service. You should look at the online version of our terms regularly. We’ll post notice of modifications to these terms on this page. Changes will not apply retroactively and will become effective no sooner than seven days after they are posted. However, changes addressing new functions for the Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms of the Service, you should discontinue the use of our Service. 

These terms control the relationship between Tooliqa and you. They do not create any third-party beneficiary rights. 

If you do not comply with these terms, and we don’t take action right away, this doesn’t mean that we are giving up any rights that we may have, such as taking action in the future. 

If any of these terms are rendered invalid, unenforceable or void, the other terms will remain valid, enforceable and not be affected. 

The section titles in the terms herein are for convenience only and have no legal or contractual effect. 

These terms and all matters based upon, arising out of, or relating in any way to these terms as well as the interpretation, construction, performance, and enforcement of these terms, shall be governed by the laws of US and you submit to the jurisdiction of the courts of US for the purposes of any suit, action or other proceedings.